News for 'Customer Service'

RBI Warns Use Of CBDC As Crisis Safe Haven

RBI Warns Use Of CBDC As Crisis Safe Haven

Rediff.com14 Aug 2024

'The impact of CBDC on deposits and deposit insurance is largely unknown.'

Amazon infuses Rs 1,600 crore into India entity

Amazon infuses Rs 1,600 crore into India entity

Rediff.com15 May 2024

Ecommerce firm Amazon has infused ~1,600 crore into its India entity Amazon Seller Services, according to its regulatory filings. The funding comes at a time when the company is seeing opportunities in emerging geographies, including India. The regulatory filings are dated April 15. This is the second time in five months that Amazon invested in its India arm Amazon Seller Services. Before this, Amazon had infused over ~1,000 crore into its Indian entity this year.

What Gave Ratan Tata Great Pleasure

What Gave Ratan Tata Great Pleasure

Rediff.com14 Oct 2024

'I get enormous pleasure from seeing the uplift of an underprivileged or poor person.' 'I feel elated when I walk on the street and see someone who pushes a handcart talking on a cell phone.' A revealing glimpse from Peter Casey's The Story of Tata: 1968 to 2021.

'India Is The No.1 Country Outside The US...'

'India Is The No.1 Country Outside The US...'

Rediff.com10 Apr 2024

'India has the largest slate of local original content outside the US.'

UPI credit line: NPCI may go easy on interchange fee

UPI credit line: NPCI may go easy on interchange fee

Rediff.com8 May 2024

To increase the adoption of credit on United Payments Interface (UPI), National Payments Corporation of India (NPCI) is looking at an interchange fee for transactions lower than that for a credit-card transaction. Sources in the know said these charges could be 1-1.2 per cent. Fintech participants concur with the view that the interchange fee is expected to be lower than that for a credit-card transaction.

RBI bars IIFL Finance from disbursing gold loans

RBI bars IIFL Finance from disbursing gold loans

Rediff.com4 Mar 2024

The Reserve Bank on Monday barred IIFL Finance Ltd from disbursing gold loans, with immediate effect following multiple supervisory concerns, including serious deviations in assaying and certifying the purity of the yellow metal. A leading financial services provider, IIFL Finance offers a range of loans and mortgages. The latest directions from the Reserve Bank of India (RBI) pertain to only the gold loan business.

'We focus on smaller ticket sizes loans'

'We focus on smaller ticket sizes loans'

Rediff.com14 Sep 2024

'Banks may find small ticket size lending economically unviable due to the cost of branch operations.'

Related-party transactions: Rs 2.68 trn awaits shareholder nod this week

Related-party transactions: Rs 2.68 trn awaits shareholder nod this week

Rediff.com24 Jun 2024

Shareholders of industry giants Adani Enterprises, Reliance Industries, and Tata Motors - the latter two are part of the Sensex - will decide on combined related-party transactions of more than Rs 2.68 trillion proposed for this financial year and later. Related-party transactions for BSE 500 companies touched at least a six-year high of Rs 42.1 trillion in FY23, the Capitaline data shows. The Rs 42.1 trillion includes related-party transactions both at balance-sheet and profit-and-loss levels.

Sebi seeks greater IPO disclosures for faster clearance

Sebi seeks greater IPO disclosures for faster clearance

Rediff.com4 Jun 2024

In a bid to expedite the processing of initial public offerings (IPOs), the markets regulator will now seek additional information from lead managers (LMs) when they file draft documents. Last week, the Securities and Exchange Board of India (Sebi) sent a letter to bankers, listing over two dozens of new disclosure requirements. The average time Sebi takes to clear the draft red herring prospectus (DRHP) - a document companies must file before accessing public funds - has dropped to less than three months in 2024 (until May 31).

India's could see fastest rollout of 5G services globally

India's could see fastest rollout of 5G services globally

Rediff.com20 Sep 2022

The country's two top telcos, Reliance Jio and Airtel, are working overnight to undertake one of the fastest global roll-outs of 5G services in any country just a month down the line. India might be late in the game (already 70 countries have some kind of 5G and there are 698 million 5G subscribers across the world), but it's moving at breakneck speed. In his speech at the Reliance Industries AGM, Mukesh Ambani unveiled his plan to roll out the fastest 5G network in the world, starting from four metros in October but hitting every town taluka and tehsil - there are some 5,600 of them - in the country in 18 months.

Private banks at high risk of losing customers: IBM study

Private banks at high risk of losing customers: IBM study

Rediff.com13 Mar 2014

Conducted by research firm IDC, the study titled 'Understanding the Indian Retail Banking Customer' says push marketing is fast becoming obsolete and the thrust should be on creating brand advocates.

Rediff's Wave Rider Retires!

Rediff's Wave Rider Retires!

Rediff.com1 Nov 2024

We asked colleagues, present and past, to reflect on a man who has made such a difference to their lives and careers. Here it is then, a rich collection of memories that offer enchanting glimpses of the enigmatic Ajit Balakrishnan.

Paytm Payments Bank MD and CEO Surinder Chawla quits

Paytm Payments Bank MD and CEO Surinder Chawla quits

Rediff.com9 Apr 2024

Beleaguered Paytm Payments Bank's managing director and CEO Surinder Chawla has resigned from the company, a regulatory filing said on Tuesday. Chawla's resignation comes amidst Paytm Payments Bank facing prohibitory action from banking regulator RBI. "Surinder Chawla, managing director and CEO of PPBL, has tendered his resignation on April 8, 2024, on account of personal reasons and to explore better career prospects.

Business growth remains robust for Bajaj Finance, M&M Financial Services

Business growth remains robust for Bajaj Finance, M&M Financial Services

Rediff.com12 Oct 2023

MMFS is looking at a compounded annual growth rate (CAGR) of 18 per cent in assets under management (AUM) during FY23 to FY26 on the back of the strong recovery. The company has initiated risk-mitigating initiatives, including diversification into non-vehicle loans, building digital capacity and re-classification of customer profiles into affluent and mass-affluent in semi-urban segments to better target marketing.

Why KYC Is Important

Why KYC Is Important

Rediff.com5 Mar 2024

'Clients deemed higher-risk are required to update their KYC more frequently.'

RBI takes steps to ensure seamless operations of Paytm app

RBI takes steps to ensure seamless operations of Paytm app

Rediff.com23 Feb 2024

Reserve Bank of India on Friday said NPCI has been asked to examine the possibility of it becoming a third party application provider for continued UPI operations of the Paytm app. The central bank has barred Paytm Payments Bank from accepting further credits into its customer accounts and wallets after March 15, 2024.

WazirX Loses $234 Million In Security Breach

WazirX Loses $234 Million In Security Breach

Rediff.com19 Jul 2024

The swindled amount is nearly half of WazirX's total assets.

Cashless Health Claims To Be Approved In 1 Hour

Cashless Health Claims To Be Approved In 1 Hour

Rediff.com30 May 2024

Health insurance policy-holders will be able to avail a discount on the premium payable if there were no claims made in the previous year, according to the circular released by the regulator.

Zomato to stop grocery delivery service from Sep 17

Zomato to stop grocery delivery service from Sep 17

Rediff.com12 Sep 2021

Online food delivery platform Zomato has decided to stop its grocery delivery service from September 17 mainly on account of gaps in order fulfillment leading to poor customer experience, marking its exit from the segment for the second time since last year. The company had entered the segment last year during the lockdown on account of the COVID-19 pandemic, but exited the business on the recovery of its food delivery business. The company also said that it believes that its investment in Grofers will generate better outcomes for its shareholders than in-house grocery efforts.

AWS to invest $4.4 bn in India by 2030 through new Hyderabad region service

AWS to invest $4.4 bn in India by 2030 through new Hyderabad region service

Rediff.com23 Nov 2022

Amazon Web Services (AWS) will invest nearly $4.4 billion (Rs 36,000 crore) in India by 2030 and support more than 48,000 jobs externally through a new regional service launched on Tuesday, said the on-demand Cloud computing company. AWS Asia Pacific (Hyderabad) is the company's second infrastructure region in India, six years after it opened its first Cloud region in Mumbai in 2016. The Hyderabad region will give customers access to AWS technologies for data analytics, security, machine learning, and artificial intelligence.

Short-term margin overhang likely for Tata Communications

Short-term margin overhang likely for Tata Communications

Rediff.com24 Jun 2024

The management of Tata Communications presented its product-to-platform strategy and explained how it hopes to grow its new products and portfolios, and geographies. The management targets doubling of data revenue by FY27 to ~28,000 crore (implied 18 per cent annual revenue growth). The DPS (Digital Platform & Services) segment is likely to contribute over 60 per cent of data revenue.

Auto sales decline for 2nd consecutive month in August

Auto sales decline for 2nd consecutive month in August

Rediff.com1 Sep 2024

Leading automakers Maruti Suzuki, Hyundai and Tata Motors reported decline in wholesales in August as the companies curtailed vehicle dispatches amid drop in demand and to cut inventories at dealer level. Market leader Maruti Suzuki India said its total domestic passenger vehicle wholesales were at 143,075 units last month as compared to 156,114 units in the year-ago month, registering a dip of 8 per cent. Sales of mini segment cars, comprising Alto and S-Presso, declined to 10,648 units last month as against 12,209 units a year ago.

Since 3 AM, Airline systems across airports working normally: Minister

Since 3 AM, Airline systems across airports working normally: Minister

Rediff.com20 Jul 2024

Airline systems across airports, which were impacted due to a global IT outage on Friday, have started working normally, and all issues are likely to be resolved by noon on Saturday, Civil Aviation Minister K Rammohan Naidu said. The ministry is constantly monitoring the operations at airports and airlines to ensure travel readjustments and refunds are taken care of, he added.

'TCS Is Not A One-Trick Pony'

'TCS Is Not A One-Trick Pony'

Rediff.com26 Jul 2024

'We are sure FY25 is going to be better...But to call out that all problems are behind us is a bit early.' 'The underlying business sentiment has not changed significantly.'

5 Mistakes First-Time Entrepreneurs Must Avoid

5 Mistakes First-Time Entrepreneurs Must Avoid

Rediff.com12 Mar 2024

To take the 'Idea to Enterprise' journey, you need to be open about your idea and articulate it to potential customers, existing entrepreneurs, experts in your industry and well-wishers.

With Paytm deal, Zomato spices up growth menu

With Paytm deal, Zomato spices up growth menu

Rediff.com31 Aug 2024

Food delivery platform Zomato has laid the foundation for its third vertical of growth by agreeing to acquire Paytm's entertainment and ticketing business, said analysts on Thursday (August 22). Zomato, which also runs a quick commerce business called Blinkit, will strengthen its 'going out' offering but the acquisition may take time to yield results, they said. "Paytm's entertainment and ticketing arm will be part of Zomato's District app, which is due to be launched in the coming weeks.

Bank mergers: Changes that customers can expect

Bank mergers: Changes that customers can expect

Rediff.com23 May 2016

Loan rates will change at the next reset, while deposit rates will continue till maturity.

'Workforce Aspirations Are Changing'

'Workforce Aspirations Are Changing'

Rediff.com29 Aug 2024

'It is not that employee work is not happening if you don't see it.'

Paytm can continue UPI transactions through 4 banks

Paytm can continue UPI transactions through 4 banks

Rediff.com14 Mar 2024

The National Payments Corporation of India on Thursday granted approval to Paytm-owner One97 Communications Ltd to participate in UPI as a Third-Party Application Provider (TPAP) under the multi-bank model. Axis Bank, HDFC Bank, State Bank of India, and YES Bank will act as Payment System Provider (PSP) banks to Paytm.

Indian iPhone users may get to use 5G services from next week

Indian iPhone users may get to use 5G services from next week

Rediff.com3 Nov 2022

The users of 5G-enabled Apple iPhones will be able to try 5G telecom services - wherever available publicly in the country - from next week, both on standalone (Reliance Jio) and non-standalone networks (Bharti Airtel). Airtel and Jio customers who download the iOS 16 Beta software update as part of its 'Apple Beta Software Program' can try the service and send their feedback to the company. The final updated software will become available sometime in December.

Hindujas' RCap purchase hangs fire as deadline looms with payment on hold

Hindujas' RCap purchase hangs fire as deadline looms with payment on hold

Rediff.com1 Aug 2024

Mauritius-based Hinduja group firm IndusInd International Holdings (IIHL) has informed the administrator of Reliance Capital that it is ready with its equity contribution of Rs 2,750 crore in cash to acquire the bankrupt firm, but it wants certain conditions to be met in accordance with the resolution plan before transferring the amount. IIHL has also filed an application with the Mumbai Bench of the National Company Law Tribunal (NCLT), seeking directions for the administrator and the committee of creditors (CoC) to complete all pending activities to close the transaction and not let the lenders invoke the bank guarantees provided by the firm earlier.

WazirX Seeks FBI Help To Recover $230M

WazirX Seeks FBI Help To Recover $230M

Rediff.com31 Jul 2024

WazirX lost about 45 per cent of its crypto assets to the security breach. People privy to the discussions say North Korea has been mentioned.

Covid impact: Tata Motors, Bajaj Auto extend free service period

Covid impact: Tata Motors, Bajaj Auto extend free service period

Rediff.com19 May 2021

Tata Motors on Wednesday said it has extended warranty and free service period by one month for those commercial vehicle customers whose tenures are due between April 1 and June 30 amid the second wave of COVID-19 pandemic. Bajaj Auto, too, extended the free service period of all its brands in the country till July 31. In view of the restrictions announced by several state governments across the country to curtail the spread of the COVID-19 virus, Tata Motors has extended warranty and free service period for all its commercial vehicles that were scheduled to expire in the period of April 1 to June 30, 2021.

Hotels, restaurants barred from levying service charge

Hotels, restaurants barred from levying service charge

Rediff.com4 Jul 2022

Amid rising consumer complaints, the Central Consumer Protection Authority (CCPA) on Monday barred hotels and restaurants from levying service charge automatically or by default in food bills and allowed customers to file complaints in case of violation. The CCPA has issued guidelines for preventing unfair trade practices and violation of consumer rights with regard to levying of service charge. "No hotels or restaurants shall add service charge automatically or by default in the bill," CCPA chief commissioner said in the guideline.

'Small finance banks need to build all product ranges'

'Small finance banks need to build all product ranges'

Rediff.com15 Mar 2024

'You cannot have only one product or one market or one customer segment.'

Vistara rejects reports its pilot woes disrupted flight operations

Vistara rejects reports its pilot woes disrupted flight operations

Rediff.com8 Mar 2024

The flight cancellations and delays of Vistara in the last few days were due to unfavourable weather, air traffic congestion and unforeseen aircraft maintenance, and cannot be solely attributed to pilot absenteeism, the airline said on Thursday. The airline's response comes after reports stated that some pilots had gone on sick leave to protest the new salary structure offered to them as part of Vistara's merger with Air India. "We confirm that we have had a few flight cancellations and unavoidable delays in the last few days.

Digital payments in India to double to $7 tn by 2030

Digital payments in India to double to $7 tn by 2030

Rediff.com14 Jul 2024

With digital adoption fast gaining currency, India is likely to see retail digital payments double to $7 trillion by 2030 from current levels, a study by Kearney and Amazon Pay said. In the report 'How Urban India Pays', Kearney-Amazon Pay said strong adoption of digital payments in online purchases has potentially led to a permanent shift in consumer behaviours, fuelling offline adoption as well.

A Small Line Of People Crossed Into India

A Small Line Of People Crossed Into India

Rediff.com19 Aug 2024

When I asked Krishna Gopal Sengupta, who had travelled through Bangladesh from Chittagong to Petrapole if the interim government had made any impact at ground level, he said, "it's been only a couple of days. They will need some time." Shyam G Menon reports from Petrapole, India's entry point with Bangladesh.

RBI curbs: JM Financial says nothing wrong with loan sanctioning process

RBI curbs: JM Financial says nothing wrong with loan sanctioning process

Rediff.com6 Mar 2024

JM Financial on Wednesday said it had a "careful and detailed review" of the Reserve Bank's order imposing restrictions on the company's financing business and asserted that there was "no material deficiencies" in its loan sanctioning process. The Reserve Bank on Tuesday imposed restrictions on JM Financial Products Ltd after it found the company indulged in various manipulations, including repeatedly helping a group of its customers to bid for various IPOs (initial public offerings) by using loaned funds. "After careful and detailed review of the order issued by the RBI on the action against JM Financial Products Ltd, we strongly believe that there have been no material deficiencies in our loan sanctioning process.

Jio overtakes BSNL, is India's largest landline service provider

Jio overtakes BSNL, is India's largest landline service provider

Rediff.com19 Oct 2022

The development marks a watershed moment in India's telecom history since fixed-line or landline connections formed the final segment where a State-owned operator was in the top spot.